Japanese for Delivery Calls: Say Your Name Clearly and Ask for a Repeat
Learn to handle a Japanese delivery intercom call: repeat your name slowly, say もう一度お願いします, and introduce yourself with 〜と申します.
By TheaFirst conversations · Yapr Learn
A delivery driver buzzes your intercom and asks お名前をお願いします. You say your name, but the driver mishears it. This lesson gives you calm, polite Japanese to slow the moment down, repeat your name syllable by syllable, ask the driver to say it again, and confirm which apartment you are in. You will practice the phone-friendly self-introduction 〜と申します and learn why spelling your name aloud in katakana is usually less helpful than clear, slow repetition.
By the end, you can…
- say my name slowly, syllable by syllable, on a delivery phone call.
- ask the driver to repeat something with もう一度お願いします.
- introduce myself on the phone using 〜と申します.
- ask which apartment or room the driver means.
Listen once. Try it slowly. Then say it without looking.
Checking available voices…
お名前をお願いします。
Your name, please.
o-na-ma-e o o-ne-gai-shi-ma-su
The driver's standard request at the intercom. Reply with your name plus です, or with 〜と申します.
もう一度お願いします。
One more time, please.
mo-u i-chi-do o-ne-gai-shi-ma-su
Use when you did not catch the driver's words. Polite and natural on the phone.
ゆっくりお願いします。
Slowly, please.
yu-kku-ri o-ne-gai-shi-ma-su
Ask the driver to slow down. Good before you repeat your own name slowly.
〜と申します。
My name is 〜.
〜 to mou-shi-ma-su
A polite self-introduction used on the phone. Put your surname before と. Example: 田中と申します。
どの部屋ですか。
Which room is it?
do-no he-ya de-su ka
Ask which apartment or room the driver means when you are not sure.
Pronunciation guides are approximate. Slow playback keeps the original pitch.
Make it make sense
Useful pattern
Use 〜と申します to give your name politely on the phone: 田中と申します。 (Tanaka to moushimasu.) It means 'I am called Tanaka.' For a slower, clearer version, repeat your name first, then add the pattern: タナカ、タナカです。田中と申します。 You can also ask for a repeat with もう一度お願いします。 If the driver speaks too fast, say ゆっくりお願いします。 These three phrases keep the call moving without sounding rude.
When to use it
Use these phrases when a delivery driver is at the intercom and asks お名前をお願いします。 If the driver mishears your name, do not spell it in katakana right away. Instead, say your name once, then repeat it syllable by syllable: タ・ナ・カ、タナカです。 If you still need help, ask もう一度お願いします。 To check the destination, ask どの部屋ですか。 This is polite but brisk, which fits a short delivery call.
Listen to each line, then take one part and reply out loud.
お名前をお願いします。
Your name, please.o-na-ma-e o o-ne-gai-shi-ma-suタナカです。タ・ナ・カ、タナカです。
It's Tanaka. Ta-na-ka, Tanaka.ta-na-ka de-su. ta-na-ka, ta-na-ka de-suすみません、もう一度お願いします。
Sorry, one more time, please.su-mi-ma-sen, mo-u i-chi-do o-ne-gai-shi-ma-su田中と申します。どの部屋ですか。
My name is Tanaka. Which room is it?ta-na-ka to mou-shi-ma-su. do-no he-ya de-su kaA little context goes a long way
On a delivery call, keep your name short and repeat it slowly rather than spelling it in katakana. Japanese speakers often expect a surname first, and 〜と申します is a polite phone introduction that sounds natural to staff. If you are unsure, もう一度お願いします is always acceptable. Avoid raising your voice; clarity comes from rhythm and pauses, not volume.
One thing to watch for
Spelling your name letter by letter in katakana, like ティー・エー・エヌ, when the driver mishears it.
Try this instead: Repeat the name slowly in syllables instead: タ・ナ・カ、タナカです。 If needed, add もう一度お願いします。 This is clearer on a noisy intercom than letter names.
Your turn
Try answering out loud before checking a possible answer.
1The driver asks お名前をお願いします。 Say your name and then repeat it slowly, syllable by syllable.
Show a sample answer
タナカです。タ・ナ・カ、タナカです。
This answers the request and gives a slow repeat. You can also use 田中と申します for a more formal phone introduction.
2You did not catch what the driver said. What polite phrase do you use?
Show a sample answer
もう一度お願いします。
This asks for one more time. ゆっくりお願いします is also fine if you want them to slow down.
3You want to confirm which apartment the driver means. What do you ask?
Show a sample answer
どの部屋ですか。
This asks 'Which room is it?' It is direct but polite enough for a delivery call. You could also say 部屋番号をお願いします。
When a delivery call mishears your name, slow down: repeat it syllable by syllable, use もう一度お願いします for a repeat, and introduce yourself with 〜と申します. Keep it polite and brief.
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