In this article
"The small is too tight across the shoulders, but the medium is too loose around the waist. Do you have a different cut?" That gives a shop assistant more useful information than "Neither fits." It names both sizes, explains the problem with each and asks for another option. You do not need to choose the larger size just because it is larger. This guide is about explaining clothing fit in English, not deciding which clothes someone should wear. The examples are invented shopping conversations. Use the descriptions that match what you actually notice.
The approach
Name the item and the size you tried
Start by identifying the garment. If you have two similar shirts in your hands, point to each while you name its size. "This small shirt is too tight" is clearer than "This one is wrong" when the assistant cannot tell which one you mean.
The British Council shopping lesson models asking for a particular item, colour and size. Those details establish which garment you want to discuss. Keep them clear when you return from the fitting room with a more specific problem.
Do not say you need a medium if you are still trying to find out. You can say: "I tried the small and the medium. Could you help me find another option?"
The approach
Describe the fit in one place at a time
English-at-home's shopping guide distinguishes fit from whether an item suits you and gives vocabulary for tightness and length. Use a concrete description rather than making the assistant guess whether you dislike the colour, the style or the size.
| What you notice | A sentence you could use |
|---|---|
| The shirt pulls at your shoulders | It's too tight across the shoulders. |
| There is more room than you want at the waist | It's too loose around the waist. |
| The sleeves extend farther than you want | The sleeves are too long for me. |
| You like the fit but dislike the colour | The fit is good, but I'd prefer another colour. |
| You cannot yet describe the problem | It doesn't feel right here. Can I show you what I mean? |
These are descriptions of your preference or experience, not universal rules for how a garment should fit. You can point to the relevant part of the clothing without describing your body measurements.
"A little loose" and "too loose" also communicate different judgments. The first describes the amount; the second says it is more than you want. Choose the one you mean.

Confidence, one phrase at a time
The comparison
Ask for a different cut when another size is not the answer
A standard request for the next size is useful when you want to try it. Passport to English's clothes dialogue models that exchange. But after trying both sizes, repeat the actual problem before asking for something else.
Here is an original example:
Customer: "The small is tight across the shoulders. I tried the medium, but it's too loose at the waist."
Assistant: "Would you like a large?"
Customer: "I don't think a larger size is what I'm looking for. Do you have a different cut, with more room at the shoulders?"
Assistant: "There's another style you could try."
Customer: "Could you show me that one, please?"
A different cut means a different shape or style of the garment. The question does not guarantee that the shop has something suitable. If the answer is no, you can finish with "Thanks for checking. I'll leave these for now."
Asking to try another item is not a promise to buy it. You can check how it feels and decide afterwards.
The problem
Practise responding to an offer that misses the problem
For a short partner exercise, give the customer this fictional situation: the smaller shirt is tight at the shoulders; the next size is loose at the waist; the customer likes the colour. The assistant initially offers another colour in the same size.
The customer must explain why that offer does not address the fit: "I'd like to keep this colour if possible. It's the fit around the waist that I'd like to change."
Then the assistant says either that another cut is available to try or that these are the only options. Continue until both people know the next step. Trying another cut and leaving without buying are both valid endings.
Swap roles with a new problem, such as sleeves that are too long despite a comfortable fit elsewhere. Check whether the listener can repeat the exact difficulty and the requested next step. This is an original speaking exercise, not evidence that a particular style or size will work for you.
If you miss the assistant's answer, ask about the part you need: "Did you say there's another style, or another size?" The English clarification guide has more practice narrowing a question. If you genuinely like two suitable options and need to choose, use the comparison exercise instead.
Quick answers
Frequently asked questions
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