In this workshop, you will practice a short customer and staff conversation about shipping. You will learn how to ask how long something takes to arrive, whether express shipping is available, and how much it costs. You will also hear answers about standard and express delivery times. The recordings give you natural Spanish lines to listen to and repeat. You can play both the customer and the staff roles. This is active speaking practice, not a test. Speak out loud, pause the audio, and repeat as often as you like.
Asking How Long Delivery Takes
Start with the customer's first question. The line «¿Cuánto tarda en llegar?» means "How long does it take to arrive?" Use it when you want to know the delivery time for an order. A similar question is «¿Cuánto demora el envío?», which means "How long does the shipment take?" Both are polite and common in a store or online chat. In the recorded dialogue, the customer says «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?», which means "Hi, I'd like to place an order. How long does it take to arrive in Medellín?" Notice how the greeting and the order request come first, then the delivery question. The staff member answers with «El envío normal tarda de tres a cinco días hábiles.», which means "Standard shipping takes three to five business days." Practice repeating «¿Cuánto tarda en llegar?» and «¿Cuánto demora el envío?» slowly, then at a natural speed. When you feel ready, say «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?» as if you are the customer.
Asking About Express Shipping and Cost
After hearing about standard shipping, the customer asks a follow-up. The line «¿Tienen envío express?» means "Do you have express shipping?" Use it to check if a faster option exists. Then «¿Cuánto cuesta el envío express?» means "How much does express shipping cost?" In the recorded conversation, the customer combines both questions in «¿Y tienen envío express? ¿Cuánto cuesta?», which means "And do you have express shipping? How much does it cost?" The staff member replies with «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.», which means "Yes, express arrives in twenty-four hours and costs ten thousand pesos more." This answer gives both the time and the extra cost. Practice «¿Tienen envío express?» and «¿Cuánto cuesta el envío express?» separately first. Then try «¿Y tienen envío express? ¿Cuánto cuesta?» as one smooth turn. Finally, repeat «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.» to get used to hearing the answer.
Putting the Conversation Together
Now you have all the pieces for a short delivery conversation. The customer opens with «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?», the staff member answers with «El envío normal tarda de tres a cinco días hábiles.», the customer follows up with «¿Y tienen envío express? ¿Cuánto cuesta?», and the staff member closes with «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.». You can play both roles by pausing the audio and speaking your part. If you are the customer, use «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?» and «¿Y tienen envío express? ¿Cuánto cuesta?». If you are the staff member, use «El envío normal tarda de tres a cinco días hábiles.» and «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.». Pay attention to the polite greeting in «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?» and the clear time and price details in «El envío normal tarda de tres a cinco días hábiles.» and «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.». Repeat the full exchange two or three times. Change roles each time so you practice both asking and answering. This helps you remember the questions and the answers together.
Listen once, then say the phrase yourself. Slow playback keeps the original pitch.
Checking available voices…
¿Cuánto tarda en llegar?
How long does it take to arrive?
KWAHN-toh TAR-dah en yeh-GAR
¿Cuánto demora el envío?
How long does the shipment take?
KWAHN-toh deh-MOH-rah el en-BEE-oh
¿Tienen envío express?
Do you have express shipping?
TYEH-nen en-BEE-oh eks-PRES
¿Cuánto cuesta el envío express?
How much does express shipping cost?
KWAHN-toh KWES-tah el en-BEE-oh eks-PRES
Read one side aloud, then answer in your own words. The goal is to make the exchange yours.
Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?
Hi, I'd like to place an order. How long does it take to arrive in Medellín?El envío normal tarda de tres a cinco días hábiles.
Standard shipping takes three to five business days.¿Y tienen envío express? ¿Cuánto cuesta?
And do you have express shipping? How much does it cost?Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.
Yes, express arrives in twenty-four hours and costs ten thousand pesos more.Your turn
Try each prompt out loud. Choose a guided start, the full sequence, or a challenge pass after your first attempt.
Guided Exchange: Customer Asks, Staff Answers
You are the customer in a small shop. You want to place an order and ask about delivery time. The staff member will answer with standard shipping information.
Your task: Play the customer role. Say the line «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?» out loud. Then pause and listen to the staff answer «El envío normal tarda de tres a cinco días hábiles.». After that, ask your follow-up with «¿Y tienen envío express? ¿Cuánto cuesta?». Finally, listen to the staff reply «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.». Repeat the whole exchange once more, trying to speak clearly and politely.
Reply Comprehension: Choose the Correct Answer
You will hear a customer question and then two possible staff replies. Only one reply matches the recorded dialogue.
Your task: Listen to the customer line «¿Y tienen envío express? ¿Cuánto cuesta?». Then read these two options: Option A is «El envío normal tarda de tres a cinco días hábiles.», and Option B is «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.». Which one answers the question about express shipping and cost? Say your choice out loud. Then play the correct recorded reply and repeat it.
Recall and Role Swap: Say the Lines from Memory
You have practiced the customer and staff lines. Now try to remember them without looking at the text.
Your task: First, play the customer role. Say «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?» from memory. Then say «¿Y tienen envío express? ¿Cuánto cuesta?» from memory. Pause after each line and check yourself by playing the recording. Next, play the staff role. Say «El envío normal tarda de tres a cinco días hábiles.» from memory, then «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.» from memory. Check each line with the recording.
Common questions
Can I use these questions in a real store or online chat?
Yes. The lines «¿Cuánto tarda en llegar?», «¿Cuánto demora el envío?», «¿Tienen envío express?», and «¿Cuánto cuesta el envío express?» are polite and useful for asking about delivery time, express shipping, and cost. You can say them in a shop, on the phone, or in a written chat. The recorded dialogue «Buenas, quiero hacer un pedido. ¿Cuánto tarda en llegar a Medellín?» to «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.» shows a full exchange you can adapt to your own situation.
What if I do not understand the staff answer?
You can ask the staff member to repeat or speak more slowly. In this workshop, focus on recognizing the time and price in «El envío normal tarda de tres a cinco días hábiles.» and «Sí, el express llega en veinticuatro horas y cuesta diez mil pesos más.». Play the recordings as many times as you need. There is no automatic check, so you decide when you feel ready.
Sources and further reading
- spanish: ask about delivery timeChecked September 2026
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