In this article
"Sorry, I'm running late. I think I'll arrive around three fifteen. I'll update you at three if that changes." That message tells the listener you are delayed, gives an approximate arrival time and names a point when you can provide more information. You have not promised to arrive at three. That is the update time. If you cannot estimate the arrival yet, say so: "I'm sorry, the train is stopped and I don't know when we'll move. I'll message you again in ten minutes." A definite time that you invented is not more useful than an honest unknown. The examples below are fictional English practice for meeting a friend. They do not describe a transport service's actual timetable or a business's late-arrival policy.
The approach
Say how late, or say when you expect to arrive
"I'm ten minutes late" and "I'll be there in ten minutes" use the same number differently. The first compares you with the arranged time. The second counts forward from now.
Suppose you agreed to meet at three. It is now three ten, and you expect another ten minutes of travel. You are already ten minutes late, but your expected arrival is three twenty. Saying only "ten minutes" leaves the listener to work out which meaning you intend.
The British Council's late-message lesson models notifying a friend and changing the information as a delay develops. It also includes a speaker who does not yet know how long the remaining delay will be. You can use that same distinction in a short call or voice message, using complete words rather than text abbreviations.
Choose the expression that matches your information:
| What you know | Something you can say |
|---|---|
| You expect to arrive about twenty minutes after the agreed time | I think I'll be about twenty minutes late. |
| You have an approximate clock time | I expect to get there around three twenty. |
| You know only that you will miss the arranged time | I won't make it by three. I'm not sure when I'll arrive yet. |
| Your earlier estimate no longer works | My earlier estimate was too optimistic. It looks closer to three thirty now. |
Include the meeting or place if the person may not know what you mean. "I'm running late for our library meeting" gives the message a clear reference.
The approach
Match the words to your certainty
The British Council's guide to future certainty explains how words such as might, probably and definitely express different levels of confidence. For this task, compare an estimate with a strong assurance:
"I think I'll get there around three twenty."
"I'll definitely be there by three twenty."
The second gives the listener much more reason to rely on that time. Do not add definitely merely to sound reassuring when you are still waiting for information. You can be clear without being certain.
Similarly, "I'm on my way" means you have begun the journey. If you have not left yet, use the information you actually have: "I haven't left the office yet. I expect to leave in five minutes."
A brief reason may explain the change, but you do not need to construct an elaborate excuse. The person waiting needs enough information to decide what to do next.

Confidence, one phrase at a time
The approach
Keep the next update separate from arrival
Here is a common misunderstanding to practise:
Caller: "I'll let you know at three ten."
Friend: "Great, see you at three ten."
Caller: "Sorry, I mean I'll send an update at three ten. I don't have an arrival time yet."
The repair identifies exactly which promise was misunderstood. It does not simply repeat the number more loudly.
An update can still be useful when nothing has changed: "It's three ten and we're still waiting. I still can't estimate my arrival. Do you want to go ahead without me?" Only offer an option that fits the situation. Starting without you might work for friends visiting an exhibition; it might not work for an appointment that requires your presence.
If you need a different booking rather than a delay update, use the English appointment-rescheduling guide. Sending a message about lateness does not itself move an appointment or establish that late entry is allowed.
The approach
Practise a delay that changes halfway through
Use these two cards with a partner. Each person should read only their own information.
Traveller: You arranged to meet at the library at three. At two fifty, your route information suggests you will reach it between three ten and three twenty. You can check again at three. You do not know whether your friend can wait.
Friend: You are at the library and can stay until three forty. You had hoped to spend twenty minutes discussing a project together. If the arrival becomes too late for that, you would prefer to arrange another day. Ask whether any time you hear is an arrival estimate or an update time if it is unclear.
Have the first conversation. A possible opening is: "Sorry, I'm running late. I expect to arrive between three ten and three twenty. I can check again at three. Can you wait?"
Your friend might answer: "I can stay until three forty. Please let me know at three if the estimate changes."
Now reveal a new fact to the traveller: it is three, the journey has stopped, and there is no reliable restart time. Do not keep the original estimate just because it produced a convenient agreement in the first round.
Try: "The situation has changed. We're stopped now, so I can't rely on the three twenty estimate. I don't know when I'll arrive. Would another day be better?"
The friend can choose whether to wait or arrange a different day. Neither person should invent a transport restart time to make the dialogue end neatly.
The approach
Check what your listener actually understood
After each round, the listener writes down the current arrival estimate, whether it is certain, and the next agreed action. Compare the notes with what the traveller meant.
After the first round, the arrival is an estimated three ten to three twenty, with a check at three. After the new information, that arrival range is no longer reliable. If the listener still writes "arrives at three twenty," the correction did not land.
The second round does not automatically create a new meeting date. If you agree to contact each other later, write that. If you choose a replacement day, repeat the actual agreed date and time before ending.
Repeat the confusing exchange rather than restarting the whole scene. For more practice repairing a wrong number or time you said, use correcting a detail in spoken English.
Quick answers
Frequently asked questions
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